General warranty information about GRABO® products
Everything you need to know about our money-back guarantee, product registration, dealer warranty procedures, and the extended limited warranty.
30-day money-back hard guarantee
New, unused power tools and accessories purchased from Nemo Power Tools or one of our authorized dealers can be returned to our Las Vegas warranty center within 30 days of purchase. Please contact your dealer for their specific store policy, or ship your product (prepaid) in its original undamaged packaging along with the original receipt to:
Nemo Power Tools LLC Eastern Commerce Center 6000 S Eastern Ave, Suite 9E Las Vegas, Nevada, 89119
Register your GRABO® product
Registering your product after purchase from a licensed dealer may extend your warranty and grant you further benefits.
Register a GRABO®
Registering your product
GRABO® products mostly include a basic warranty plan. Registering your product after purchase from a licensed dealer may extend your warranty and grant you further benefits.*
Registration is free and simple. Please locate your product's serial number (as shown in the picture below), and complete the form.
*subject to your product type, location and place of purchase.
1-year limited warranty (6 months for GRABO® H)
Authorized dealer warranty procedures
Nemo Power Tools commits to supplying new or refurbished tools as quick replacements for failed tools under warranty, according to the following conditions. Note: only tools purchased from registered GRABO® dealers are covered under warranty.
1. In-person replacement of tool(s)
When a customer shows up in a physical store or meets a dealer's representative in person and presents a tool that malfunctions for any reason within 1 year of purchase:
The dealer should obtain the faulty tool and replace it with a new or refurbished tool-only unit (without the battery and other kit components). If available, the replacement should be provided on the spot with no waiting period. If a replacement is not available, the dealer submits the warranty claim and obtains the customer's shipping address. A unit is then shipped immediately from the nearest service center.
The faulty tool should later be sent to a service center within 30 days. Shipping both ways is paid by Nemo Power Tools.
*Extended warranty: if the tool's serial number was registered in the system prior to the event, the warranty is extended to 1.5 years from the date of purchase.
2. Replacements of tools under warranty (not in person)
When a customer calls or emails a dealer, distributor or warranty center, the dealer should explain that the fastest service comes from submitting a warranty claim at the provided URL (example: GRABO®.com/reg).
Once the customer (or the dealer on their behalf) submits a warranty claim through the website, a technician may call or email to ask for any missing information.
If all information is provided, including a video showing the faulty unit, a free replacement is shipped immediately and a prepaid return label is emailed to the customer.
The customer uses the prepaid return label to ship the faulty unit back to the nearest service center. The new unit ships in parallel so there is no waiting period.
Required information: serial number, purchase date, description of the issue, and a video confirming the tool is faulty. If the information is incomplete, or the fault cannot be determined remotely, the customer is provided with a shipping label to send the tool in for examination.
3. Void warranty
If the damage was caused by improper use of the tool, such as water damage, dropping the tool, overloading beyond its rated capacity, leaving the tool on while in storage, or any other clear case of user error.
Using the tool without the silicone cover may void your warranty.
Tools purchased from an unauthorized dealer, such as illegal parallel importers, second-hand tools, tools previously used by rental shops, tools made specifically for other countries or territories, or tools determined to be counterfeit are not covered by any warranty.
Second-hand or refurbished tools.
4. Shortened / limited warranty
Tools purchased on Amazon, Alibaba, AliExpress or any other online platform, other than the official website of an authorized dealer, are covered by a shortened 3-month limited warranty.
7-year limited warranty
This applies to only certain categories of tools. Please check with our Las Vegas Warranty Center at +1 (702) 718 2433 if your tool category is eligible.
Thank you for partnering with Nemo Power Tools.